Privacy Policy

This Privacy Policy explains how Dions ("we," "us," "our," or "the Company") collects, uses, discloses, and safeguards your personal information when you visit our website pizzdions.click, place an order, or otherwise interact with our food services. Please read this policy carefully. By using our website or services, you agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, fair, and lawful manner. This policy applies to all users of our website and services located in the United States and is designed to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

1. About Us

Dions is a food business operating in the United States. You may contact us using the following details:

2. Information We Collect

We collect various categories of personal information depending on how you interact with us. The categories are described below:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Username and password (stored in encrypted form)
• Date of birth (where required for age verification)
• Profile photo (if uploaded voluntarily)

2.2 Payment and Financial Information

When you make a purchase through our website, payment information is collected. We do not store full credit or debit card numbers on our servers. Payment transactions are processed through secure, PCI-DSS-compliant third-party payment processors. We may, however, retain:

• The last four digits of your payment card
• Billing address associated with the payment method
• Transaction ID and order history

2.3 Order and Transaction Information

We collect details about your food orders, including:

• Items ordered, quantities, and special instructions
• Order date, time, and delivery address
• Order value and applied discounts or promo codes
• Loyalty points and rewards balances

2.4 Usage Data and Technical Information

When you visit pizzdions.click, we automatically collect certain technical and behavioral information, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring website URL
• Clicks, scrolls, and navigation patterns
• Search queries made within our website
• Error logs and crash reports

2.5 Location Data

With your permission, we may collect precise or approximate geolocation data to provide accurate delivery services, suggest nearby pickup locations, or tailor menu availability to your area. You may disable location access through your browser or device settings at any time.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. Please refer to Section 8 of this policy for detailed information about our use of cookies.

2.7 Communications Data

If you contact us by email, phone, or our online contact form, we will collect:

• The content of your message or inquiry
• Your contact details provided in the communication
• Records of correspondence for support and quality assurance purposes

2.8 Marketing Preferences

We collect your preferences regarding receiving promotional emails, SMS messages, and push notifications. You may update these preferences at any time through your account settings or by following the unsubscribe instructions in our marketing communications.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms if you log in using a social login feature (e.g., Google or Facebook)
• Delivery partners and logistics providers
• Analytics and advertising partners
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and managing your food orders
• Arranging delivery or pickup of your orders
• Communicating order status updates and delivery notifications
• Managing your account and membership
• Processing payments and issuing refunds where applicable

3.2 Customer Support

• Responding to inquiries, complaints, and feedback
• Resolving issues with orders, deliveries, or payments
• Maintaining records of interactions for quality assurance

3.3 Personalization

• Customizing your experience on our website based on your order history and preferences
• Recommending menu items you may enjoy
• Applying saved preferences such as dietary requirements

3.4 Marketing and Promotions

• Sending promotional emails, newsletters, and special offers
• Delivering targeted advertisements based on your browsing and order history
• Notifying you of loyalty rewards, discounts, and new menu items
• Conducting surveys and gathering feedback to improve our offerings

You have the right to opt out of marketing communications at any time. See Section 7 for information on your rights.

3.5 Analytics and Service Improvement

• Analyzing usage patterns to improve website functionality and user experience
• Monitoring website performance and identifying technical issues
• Conducting research and analysis to develop new products and services
• Generating aggregated, anonymized statistical reports

3.6 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Preventing fraud, abuse, and unauthorized access to our systems
• Protecting the rights, property, and safety of Dions, our customers, and the public
• Enforcing our Terms of Service and other agreements

4. Legal Basis for Processing

As we operate in the United States, our data processing is governed primarily by applicable U.S. laws including the FTC Act and state privacy laws such as the CCPA/CPRA. We process your personal information based on the following grounds:

• Contract Performance: Processing necessary to fulfill your food orders and deliver our services.
• Legitimate Business Interests: Processing for fraud prevention, analytics, and service improvement.
• Legal Obligation: Processing required by applicable law, regulations, or court orders.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent.

5. Sharing Your Information with Third Parties

We do not sell your personal information for monetary consideration. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business. These providers are contractually obligated to protect your data and may only use it for the specific purpose for which it was shared. Such providers include:

• Payment processors and financial institutions
• Delivery and logistics partners
• Cloud hosting and IT infrastructure providers
• Email and SMS communication platforms
• Customer relationship management (CRM) software providers
• Web analytics and advertising technology providers
• Fraud detection and cybersecurity service providers

5.2 Legal Requirements

We may disclose your personal information when required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or governmental request
• Protect and defend our legal rights or property
• Prevent or investigate potential wrongdoing related to our services
• Protect the personal safety of users or the public

5.3 Business Transfers

If Dions undergoes a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a transaction occurs and your data is transferred to a new entity with different privacy practices.

5.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

5.5 With Your Consent

We may share your information with additional third parties when you have given your explicit consent to do so.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our website
• Encryption of sensitive stored data, including passwords and payment-related information
• Firewalls and intrusion detection systems
• Regular vulnerability assessments and penetration testing
• Secure coding practices and regular software updates

6.2 Administrative Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Confidentiality agreements with employees and contractors who handle personal data
• Documented data handling procedures and incident response plans

6.3 Physical Safeguards

• Secure server environments with restricted physical access
• Monitoring and logging of access to physical systems storing personal data

7. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information. We respect all applicable state and federal privacy rights.

7.1 Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

7.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we honor the following requests from all users:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we update or correct inaccurate personal information.
• Deletion: Request that we delete your personal information, subject to legal or contractual retention obligations.
• Opt-Out of Marketing: Unsubscribe from promotional emails using the unsubscribe link in our communications or by contacting us directly.
• Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the information below:

• Email: [email protected]
• Website: pizzdions.click

We will respond to verifiable consumer requests within 45 days of receipt. If we require additional time, we will notify you in writing. We may need to verify your identity before fulfilling your request to protect against unauthorized access. You may designate an authorized agent to make a request on your behalf.

8. Cookie Policy

Our website pizzdions.click uses cookies and similar tracking technologies to enhance your experience and collect usage information.

8.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and login status.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies in several ways:

• Through your browser settings — most browsers allow you to refuse or delete cookies
• Through our cookie consent banner when you first visit our website
• By opting out of specific third-party tracking tools (e.g., Google Analytics Opt-out Browser Add-on)

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For more detailed information about the specific cookies we use, their purposes, and your choices, please refer to our dedicated Cookie Policy page available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements.

9.1 Retention Periods

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures.

10. Children's Privacy

Our food ordering platform and related services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us immediately at [email protected].

Upon receiving notification that a minor has provided personal information to us, we will take prompt steps to verify the claim and, if confirmed, delete that information from our systems as quickly as reasonably practicable.

We comply with the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent. Our policy extends this protection to all users under 18 years of age.

11. International Data Transfers

Dions is based in the United States and primarily operates within the United States. However, some of our third-party service providers, technology partners, and cloud infrastructure may be located in other countries. When we transfer personal information outside the United States, we take steps to ensure that your data receives an adequate level of protection.

11.1 Safeguards for International Transfers

Where your data is transferred internationally, we implement appropriate safeguards, which may include:

• Entering into data processing agreements with our international service providers
• Using service providers certified under applicable data protection frameworks
• Implementing contractual protections equivalent to those we apply domestically
• Ensuring third parties adhere to security and confidentiality standards comparable to our own

By using our website and services, you acknowledge and agree that your personal information may be transferred to and processed in countries other than your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party websites or services.

Social media sharing buttons or embedded content on our website may allow third-party social networks to collect information about you, even if you are not logged into those services. These interactions are governed by the respective third party's privacy policy.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. Our website currently does not respond to DNT signals in a standardized way, as there is no uniform industry standard for recognizing and implementing DNT requests. We continue to monitor developments in this area and may update our practices accordingly.

California residents have the right to opt out of the sale and sharing of their personal information under the CCPA/CPRA. Please see Section 7 for information on exercising your opt-out rights.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable laws, or business operations. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on our website at pizzdions.click with a new "Last Updated" date
• Notify registered users via email where the changes are significant
• Display a prominent notice on our website for a reasonable period following the update

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. California-Specific Disclosures

In addition to the rights described in Section 7, California residents are entitled to the following specific disclosures under the CCPA/CPRA:

15.1 Categories of Personal Information Collected in the Past 12 Months

• Identifiers (name, email, IP address, account username)
• Commercial information (purchase history, order details)
• Internet or other electronic network activity (browsing history, website interactions)
• Geolocation data (approximate and precise location for delivery purposes)
• Inferences drawn from the above to create a profile about you

15.2 "Shine the Light" Law

Under California Civil Code Section 1798.83, California residents may request information about personal information disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

16. Filing Complaints with Data Protection Authorities

If you have concerns about how we handle your personal information and are not satisfied with our response, you have the right to lodge a complaint with the relevant regulatory authority.

16.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), the state agency responsible for enforcing the CCPA/CPRA:

• California Privacy Protection Agency (CPPA)
• Website: cppa.ca.gov
• Email: [email protected]

16.2 Federal Level

For concerns related to unfair or deceptive business practices under the FTC Act, you may file a complaint with the Federal Trade Commission (FTC):

• Federal Trade Commission (FTC)
• Website: ftc.gov/complaint
• Phone: 1-877-382-4357

16.3 State Attorneys General

Depending on your state of residence, you may also be able to file a complaint with your state attorney general's office. Most state attorneys general have consumer protection divisions that handle privacy-related complaints.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us: