Terms of Service

Effective Date: March 28, 2026  |  Last Updated: March 28, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Dions ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzdions.click (the "Website"), as well as all related food ordering services, delivery services, in-store services, catering inquiries, and any other services offered through or in connection with the Website.

By accessing the Website, placing an order, creating an account, or otherwise engaging with any of our services, you affirm that:

• You are at least 18 years of age, or you are accessing the Website under the supervision of a parent or legal guardian who has agreed to these Terms on your behalf;
• You have the legal authority and capacity to enter into a binding contract;
• You have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference;
• Your use of our Website and services complies with all applicable federal, state, and local laws and regulations in the United States.

If you are using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and references to "you" and "your" shall apply to both you individually and such entity.

2. Description of Services

Dions is a food service business operating in the United States. Through our Website at pizzdions.click, we provide customers with the ability to:

• Browse our menu offerings, including pizzas, appetizers, sides, beverages, desserts, and other food items;
• Place online orders for pickup or delivery (where available);
• Review pricing, special offers, and promotional deals;
• Create and manage customer accounts;
• Access order histories and manage saved preferences;
• Submit catering inquiries or special event orders;
• Contact our customer service team;
• Sign up for newsletters, promotional communications, or loyalty programs (where available).

We reserve the right to modify, suspend, discontinue, or restrict any aspect of our services at any time, with or without notice, and without liability to you. Menu items, pricing, availability, and delivery coverage areas are subject to change without prior notice.

All food products are prepared and handled in accordance with applicable federal and state food safety regulations, including guidelines established by the U.S. Food and Drug Administration (FDA) and applicable state health department regulations. However, we cannot guarantee that our food is completely free of all allergens. Customers with food allergies or dietary restrictions should contact us directly before placing an order.

3. User Obligations and Prohibited Activities

3.1 Account Registration

Certain features of our Website may require you to register for an account. You agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your password secure and confidential and not share your account credentials with any third party;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account;
• Accept full responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate your account at our sole discretion if we determine that you have violated these Terms or if we suspect fraudulent, abusive, or otherwise unauthorized activity.

3.2 Acceptable Use

You agree to use our Website and services only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict or inhibit their use and enjoyment of our Website. You agree to comply with all applicable local, state, and federal laws and regulations.

3.3 Prohibited Activities

You are strictly prohibited from engaging in any of the following activities:

• Using the Website for any fraudulent, deceptive, or unlawful purpose;
• Placing false, fraudulent, or unauthorized orders;
• Providing false personal or payment information;
• Attempting to access areas of our Website or systems that you are not authorized to access;
• Using automated bots, scrapers, crawlers, or similar data collection or extraction tools on our Website without our express written consent;
• Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of our Website or any underlying software;
• Uploading or transmitting viruses, malware, or any other malicious code or software that may affect the operation of our Website or systems;
• Engaging in any activity that could damage, disable, overburden, or impair our servers, networks, or infrastructure;
• Collecting or harvesting personal information of other users without their consent;
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity;
• Using our Website to transmit unsolicited commercial communications (spam);
• Engaging in any conduct that harasses, intimidates, or threatens our staff, delivery drivers, or other customers;
• Reproducing, duplicating, copying, selling, or exploiting any portion of our Website or services without express written authorization from us;
• Violating any applicable federal, state, or local law or regulation in connection with your use of our Website or services.

Any violation of these prohibitions may result in immediate termination of your account and access to our services, and may subject you to civil and/or criminal liability under applicable United States law, including the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the Electronic Communications Privacy Act (18 U.S.C. §§ 2510–2523).

4. Intellectual Property Rights

All content, materials, and intellectual property available on or through our Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, software, and the overall design and look-and-feel of the Website (collectively, "Content"), are the exclusive property of Dions or its licensors and are protected by applicable United States and international intellectual property laws, including copyright, trademark, and trade dress laws.

All trademarks, service marks, trade names, logos, and trade dress associated with Dions, including but not limited to the "Dions" name and any associated logos or branding, are the proprietary marks of Dions. Unauthorized use of any of our marks is strictly prohibited and may constitute trademark infringement under the Lanham Act (15 U.S.C. § 1051 et seq.) and applicable state trademark laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website and its Content solely for your personal, non-commercial use in connection with ordering food and using our services. This license does not include the right to:

• Reproduce, distribute, publicly display, or create derivative works based on our Content;
• Use our Content for any commercial purpose without our express written consent;
• Remove or alter any copyright, trademark, or other proprietary notices from our Content;
• Frame or mirror our Website on any other website or online service without our written permission.

If you believe that any content on our Website infringes upon your copyright, please contact us at [email protected] with a detailed description of the alleged infringement in compliance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

5. Ordering and Payment Terms

5.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the selected food items subject to these Terms. We reserve the right to accept or decline any order at our sole discretion. An order is confirmed only upon our issuance of an order confirmation, which may be delivered via email, SMS, or on-screen notification.

Menu item availability may vary and is subject to change without notice. We make reasonable efforts to keep our online menu current; however, we cannot guarantee that all items will be available at the time of ordering. If an item you have ordered is unavailable, we will notify you and offer a suitable alternative or a full refund for that item.

5.2 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable sales tax as required by federal, state, and local law. Prices are subject to change without prior notice. Delivery fees, service fees, and any applicable surcharges will be disclosed at checkout prior to the completion of your order.

Promotional pricing, discounts, and coupon codes are subject to their specific terms and conditions and may not be combined with other offers unless expressly stated. We reserve the right to cancel orders placed using fraudulent, expired, or otherwise invalid promotions or discount codes.

5.3 Payment

We accept major credit cards, debit cards, and any other payment methods displayed on our Website at the time of checkout. By providing payment information, you represent and warrant that:

• The payment information you provide is accurate and complete;
• You are authorized to use the payment method;
• You authorize us to charge the applicable amount for your order, including taxes and applicable fees.

Payment transactions are processed securely through third-party payment processors. We do not store full credit card numbers on our servers. All payment information is handled in accordance with applicable Payment Card Industry Data Security Standards (PCI-DSS).

5.4 Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been confirmed and preparation has begun. If you need to cancel an order, please contact us immediately at [email protected]. Cancellations may be accommodated at our sole discretion, depending on the stage of order preparation.

If you receive an incorrect, incomplete, or unsatisfactory order, please contact us within a reasonable time after delivery or pickup so that we may address your concern. Refunds, credits, or replacement orders will be issued at our sole discretion after review of the circumstances.

6. Delivery Services

Delivery services are available in select areas only. Delivery times are estimates and may be affected by factors outside our control, including but not limited to weather conditions, traffic, high order volume, and driver availability. We do not guarantee specific delivery times.

You are responsible for providing an accurate and accessible delivery address. If delivery is unsuccessful due to an incorrect address, inaccessibility of the delivery location, or failure to receive the order at the time of delivery, we may not be able to offer a refund or redelivery.

Title and risk of loss for food items pass to you upon delivery to the designated delivery address or upon your pickup from our location, whichever applies.

7. Allergen and Dietary Information

We make reasonable efforts to provide accurate allergen and ingredient information for our menu items. However, our food is prepared in a kitchen environment where allergens such as gluten, nuts, dairy, eggs, soy, shellfish, and other common allergens are present. We cannot guarantee that any menu item is completely free of allergens or cross-contamination.

If you have a food allergy, sensitivity, or dietary restriction, we strongly encourage you to contact us directly at [email protected] before placing your order. By placing an order, you acknowledge and accept the inherent risks associated with food allergens and agree that Dions shall not be liable for any adverse reactions resulting from allergen exposure.

8. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT OR INFORMATION ON OUR WEBSITE;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM USE OF OUR WEBSITE OR SERVICES.

Some states do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in their entirety. In such cases, our warranties shall be limited to the minimum extent permitted by applicable state law.

We do not warrant that our Website will always be accessible or available. We reserve the right to modify, suspend, or discontinue the Website or any portion thereof at any time without notice or liability.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DIONS, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY:

ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, OUR WEBSITE, SERVICES, OR ANY CONTENT THEREON, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

In any event, our total aggregate liability to you for any and all claims arising out of or relating to these Terms or your use of our services shall not exceed the greater of: (a) the total amount paid by you to Dions in the ninety (90) days immediately preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00 USD).

Some states, including New Jersey and Massachusetts, do not allow certain limitations on liability for personal injury or consumer protection claims. Nothing in these Terms shall limit our liability where such limitation is prohibited by applicable law, including consumer protection laws enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45 et seq.).

10. Indemnification

You agree to defend, indemnify, and hold harmless Dions and its owners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of our Website or services;
• Your violation of the rights of any third party, including intellectual property rights, privacy rights, or consumer protection rights;
• Any inaccurate, false, or misleading information you provide to us;
• Any unauthorized access to or use of your account;
• Any negligent or intentional misconduct on your part in connection with your use of our services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You agree not to settle any such matter without our prior written consent.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or content that are not owned or controlled by Dions. We provide such links for your convenience only and do not endorse, control, or assume responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We strongly encourage you to review the terms of service and privacy policies of any third-party websites you visit. Your use of third-party websites is at your own risk, and we shall not be liable for any damages or losses arising from your use of any third-party services.

If we use third-party delivery platforms, payment processors, or other service providers to facilitate our services, your use of those services may be subject to additional terms and conditions imposed by those providers.

12. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, available on our Website, which is incorporated into these Terms by reference. By using our Website and services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent you are a resident of California, your privacy rights are additionally governed by the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), Cal. Civ. Code § 1798.100 et seq. Our Privacy Policy describes your rights under these laws and how to exercise them.

We implement reasonable technical and organizational security measures to protect your personal information; however, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your data.

13. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with these Terms, your use of our Website or services, or any related matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Dions is registered and operates, without regard to its conflict of law provisions.

Subject to the dispute resolution provisions set forth in Section 14 below, you agree to submit to the personal jurisdiction of the federal and state courts located in the applicable state for the resolution of any disputes not subject to arbitration. You hereby waive any objection to the laying of venue of any such proceedings in such courts and waive any objection that such courts are an inconvenient forum.

These Terms shall be construed in accordance with applicable federal law, including but not limited to the Federal Arbitration Act (9 U.S.C. § 1 et seq.), the FTC Act (15 U.S.C. § 45 et seq.), and any other applicable federal consumer protection statutes.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services by contacting us informally at [email protected] and providing a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute within thirty (30) days of receipt of your notice. If the dispute is not resolved within such period, either party may proceed to formal dispute resolution as set forth below.

14.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, any and all disputes, claims, or controversies arising out of or relating to these Terms, your use of our Website or services, or any related matter shall be resolved exclusively through final and binding arbitration administered by a recognized arbitration organization, such as the American Arbitration Association (AAA), pursuant to its Consumer Arbitration Rules then in effect. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration agreement.

The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. You may be entitled to an in-person arbitration hearing in your area, depending on the AAA's Consumer Arbitration Rules.

14.3 Class Action Waiver

YOU AND DIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. Unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of class or representative proceeding.

14.4 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims that are within the jurisdictional limits of such court, provided that the matter remains in small claims court and is not removed or appealed to a court of general jurisdiction.

15. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Website or services. We reserve the right, in our sole discretion, to:

• Terminate or suspend your access to our Website and services immediately, without prior notice or liability, for any reason, including but not limited to your breach of these Terms;
• Remove or disable access to any content or feature of our Website at any time;
• Discontinue offering any or all of our services at any time.

Upon termination of your access to our services, your right to use our Website and services shall immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation: intellectual property provisions, disclaimers, limitations of liability, indemnification obligations, dispute resolution provisions, and governing law provisions.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations or liabilities that arose prior to the date of termination.

16. Changes to These Terms

We reserve the right to modify, amend, update, or replace these Terms at any time at our sole discretion. When we make changes to these Terms, we will update the "Last Updated" date at the top of this page. We may also notify you of material changes by sending an email to the address associated with your account, by posting a prominent notice on our Website, or by such other means as we deem appropriate.

Your continued use of our Website or services after the effective date of any revised Terms constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must immediately discontinue your use of our Website and services and, if applicable, close your account.

We encourage you to review these Terms periodically to stay informed of any updates. Your most current rights and obligations are always reflected in the version of the Terms posted on our Website.

17. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to public policy for any reason, such provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and the remaining provisions of these Terms shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included.

The parties further agree that any court or arbitrator interpreting these Terms shall, to the maximum extent permitted by law, give effect to the parties' intentions as reflected in the modified or remaining provisions.

18. Waiver

No failure or delay by Dions in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Dions to be effective.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on our Website, constitute the entire agreement between you and Dions with respect to your use of our Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, warranties, and communications, both written and oral, between you and Dions with respect to the subject matter hereof.

In the event of any conflict between these Terms and any other agreement you may have with us, these Terms shall govern unless the other agreement expressly references and overrides specific provisions of these Terms.

20. Force Majeure

We shall not be liable for any failure or delay in the performance of our obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions, war, terrorism, civil unrest, labor disputes, utility outages, internet service disruptions, or other events of force majeure. In the event of a force majeure event, we will use reasonable efforts to notify you and resume performance as soon as practicable.

21. Electronic Communications

By using our Website and services, you consent to receive communications from us electronically, including via email, text message (SMS), and through notices posted on our Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act), 15 U.S.C. § 7001 et seq.

If you have opted in to receive marketing communications from us, you may opt out at any time by following the unsubscribe instructions contained in any such communication or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative emails related to your orders or account.

22. Accessibility

We are committed to making our Website accessible to all users, including individuals with disabilities, in compliance with applicable accessibility standards and the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq. If you experience any difficulty accessing our Website or services, please contact us at [email protected] so that we may assist you and work toward improving accessibility.

23. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, our services, or any aspect of your experience with Dions, please contact us using the following information:

We will make every reasonable effort to respond to your inquiry in a timely manner. For order-specific issues, please have your order confirmation number available when contacting us.